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My users have not received an initial email.
My users have not received an initial email.
TCC Support avatar
Written by TCC Support
Updated over a week ago

Check to be sure the email addresses have been entered correctly for your participants. 

  • Click the Participants tab on the left hand side of your dashboard.

  • Click on the user's name. This will take you to their profile page where you'll be able to see their email address and make sure it is correct. 

  • Edit their email address if necessary and re-invite the participant.

If all email addresses look correct, ask users to check their spam folders. If you still cannot locate the invitation email, please submit a request for support to our Help Desk at 

You can also manually send your participant the link to your participant.

From the survey taker's profile, navigate to their email tab.

  • From there, click on the Email campaign. 

  • Under Campaign Recipients click the "+" next to the participant's name.

  • This will show you the link to send to the participant to set up. Select the website address after "account_activation_url." This is the link you can manually send to your participant to set them up in the system.

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