Check to be sure the email addresses have been entered correctly for your participants.
- Click the Participants tab on the left hand side of your dashboard.
- Click on the user's name. This will take you to their profile page where you'll be able to see their email address and make sure it is correct.
- Edit their email address if necessary and re-invite the participant.
If all emails addresses look correct, ask the users to check their spam folders. If you still cannot locate the invitation email, please submit a request for support to our Help Desk at CCAThelp@tccgrp.com.
You can also manually send your participant the link to your participant.
From the survey taker's profile, navigate to their email tab.
- From there, click on the Email campaign.
- Under Campaign Recipients click the "+" next to the participant's name.
- This will show you the link to send to the participant to set up. Select the website address after "account_activation_url." This is the link you can manually send to your participant to set them up in the system.