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Management Capacity is the ability of a nonprofit organization to ensure the effective and efficient use of organizational resources. The sub-capacities associated with Management Capacity are: Assessing Staff Performance, Conveying Unique Value of Staff, Financial Management, Manager-to-Staff Communication, Managing Performance Expectations, Managing Program Staff, Problem Solving, Program Staffing, Staff Development, Supporting Staff Resource Needs, and Volunteer Management.

Assessing Staff Performance: Detailing clear roles and responsibilities and assessing staff performance against those roles and responsibilities.

Performance Management Overview U.S. Office of Personnel Management
Online Article

Human Resource Policies and Procedure for Nonprofit Organizations Wiley & Sons, Inc. (2006)
by Carol L. Barbeito
Book

Benchmarking for Nonprofits: How to Measure, Manage, and Improve Performance Amherst H. Wilder Foundation (2004)
by Jason Saul
Book

Achieving Organizational Excellence Through the Performance Measurement System APQC
Online Article

 

Conveying Unique Value of Staff: Providing positive feedback, rewards, and time for reflection.

Basics in Internal Organizational Communications Authenticity Consulting, LLC
by Carter McNamara
Online Article

The 4-1-1 On Constructive Criticism Inc. (2001)
by Jamie Walters
Online Article

Communicating With Employees Jackson Wells Morris (2005)
by Trevor Cook
PDF Download 

 

Financial Management: Managing organizational finances, including staff compensation.

Building Stronger Nonprofits Through Better Financial Management The Wallace Foundation
by Lauren J. Kotloff & Nancy Burd
PDF Download

Not-for-Profit Accounting Made Easy Wiley & Sons, Inc. (2002)
by Warren Ruppel
Book

Basic Guide to Financial Management Authenticity Consulting, LLC
by Carter McNamara
Online Article

 

Managing Performance Expectations: Facilitating clear and realistic expectations among staff.

Human Resource Policies and Procedure for Nonprofit Organizations Wiley & Sons, Inc. (2006)
by Carol L. Barbeito
Book

Feedback is Critical to Improving Performance U.S. Office of Personnel Management
Online Article

Manager-to-Staff Communication: Open channels of communication between managers and staff, including how open managers are to constructive feedback.

Giving Feedback: Keeping Team Member Performance High, and Well-Integrated Mind Tools
Online Article

Managing Program Staff: Managing to ensure that program staff have the knowledge, skills, and cultural sensitivity to effectively deliver services.

Leading Organizational Learning Jossey-Bass (2004)
by Marshall Goldsmith
Book

Nonprofits in Crisis: How to Retain Employees University Libraries, University of Nevada (2009)
by Liz Armstrong, Jocelyn Bluitt-Fisher, Lori Lopez-Newman, Diana R. Paul, Keith R. Paul
PDF Download

The Secret to Managing Nonprofit Staff Joan Garry Consulting
by Joan Garry
Online Article

Problem Solving: Organizational managers effectively, judiciously and consistently resolve human resource problems and interpersonal conflicts, including how well they engage staff in the problem-solving process.

Pfeiffer's Classic Activities for Managing Conflict at Work Pfeiffer (2003)
by Jack Gordon
Book

The 4 Most Effective Ways Leaders Solve Problems Forbes (2013)
by Glenn Llopis
Online Article

Resolving Conflict in Nonprofit Organizations: The Leader's Guide to Finding Constructive Solutions Fieldstone Alliance (1999)
by Marion Peters Angelica
Book

 

Program Staffing: Staffing changes as needed to increase and/or improve programs and service delivery.

Human Resources Management for Public and Nonprofit Organizations Jossey-Bass (2013)
by Joan E. Pynes
Book

 

Staff Development: Coaching, mentoring, training, and empowering staff to improve their skills and innovate.

Creating a Mentoring Culture: The Organization's Guide Jossey-Bass (2005)
by Lois J. Zachary
Book

52 Free Development Opportunities Bridgespan Group
Online Article 

 

Supporting Staff Resource Needs: Providing the technical resources, tools, systems, and skills and innovate people needed to carry out the work.

Organizational Systems Checklist for Nonprofit Organizations Authenticity Consulting, LLC
by Carter McNamara
Online Article

Working Knowledge: How Organizations Manage What They Know Harvard Business School Press (2000)
by Thomas H. Davenport & Laurence Prusak
Book

 

Volunteer Management: Recruiting, retaining, providing role clarity and direction, developing, valuing and rewarding volunteers.

What We Learned (the Hard Way) about Supervising Volunteers: An Action Guide to Making Your Job Easier Energize, Inc (1998)
by Jarene Frances Lee
Book

Keeping Volunteers: A Guide to Retention Energize, Inc (2005)
by Steve McCurley
PDF Download

Great Volunteer Management System New York Cares (2014)
PDF Download

From the Top Down: The Executive Role in Volunteer Program Success Energize, Inc (1996)
by Susan J. Ellis
Book

How Charities Prepare Volunteers for Intensely Emotional Work The Chronicle of Philanthropy (2002)
by Heather Joslyn and Christine Yackel
Online Article

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