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Performance Management Overview U.S. Office of Personnel Management
Human Resource Policies and Procedure for Nonprofit Organizations Wiley & Sons, Inc. (2006)
by Carol L. Barbeito
Benchmarking for Nonprofits: How to Measure, Manage, and Improve Performance Amherst H. Wilder Foundation (2004)
by Jason Saul
Achieving Organizational Excellence Through the Performance Measurement System APQC
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