TCC Group

TCC Support

CCAT Capacity Building Resources

Using tools and resources to make decisions (i.e., outside technical assistance, in-house data, staff and client input, a strategic plan).

Decision-Making Tools

Self-assessing, using assessment data/findings to conduct strategic planning, and following through on strategic plans.

Organizational Learning

Assessing the needs of clients and using program evaluation as a learning tool.

Programmatic Learning

Easily adapting to changes in program resources, including funding and staff.

Program Resource Adaptability

Using collaboration and networking to learn about what’s going on in the community, and stay current with the field.

Environmental Learning

Maintaining financial stability in order to adapt to changing environments.

Resource Sustainability

All Adaptive Capacity Resources

Adaptive Capacity

Fiduciary oversight, accountability for progress toward the mission, and outreach to garner resources and connect people with the mission.

Board Leadership

Organizational leaders formulate a clear vision and motivate others to pursue it.

Leader Vision

Leaders apply a mission-centered and inclusive approach to making decisions, and inspire and motivate others in support of the mission.

Internal Leadership

Cultivating organizational leaders, planning for leader succession, and avoiding an over-reliance on one leader.

Leadership Sustainability

Organizational leaders can persuade their board, staff, and community leaders to take action.

Leader Influence

All Leadership Resources

Leadership Capacity

Detailing clear roles and responsibilities and assessing staff performance against those roles and responsibilities.

Assessing Performance

Providing positive feedback, rewards, and time for reflection.

Conveying Staff Value

Managing organizational finances, including staff compensation.

Managing Finances

Facilitating clear and realistic expectations among staff.

Setting Role Expectations

Opening channels of communication between managers and staff

Manager Communication

Ensuring that program staff have the knowledge, skills, and cultural sensitivity to effectively deliver services.

Managing Program Staff

Effectively, judiciously and consistently resolving human resource problems and interpersonal conflicts in an inclusive manner.

Problem Solving

Coaching, mentoring, training, and empowering staff to improve their skills and innovate.

Staff Development

Recruiting, retaining, providing role clarity and direction, developing, valuing and rewarding volunteers.

Volunteer Management

Providing the technical resources, tools, systems, and skills people needed to carry out the work.

Resourcing Staff

All Management Resources

Management Capacity

Ability to develop resources for efficient operations, including management of donor relations.

Fundraising Skills

The proper facilities (space, equipment, amenities, etc.) to run efficient operations.

Facilities

Ability to operate an efficient facility.

Facility Management Skills

Ability to communicate effectively with internal and external stakeholders.

Marketing Skills

Legal Skills

Ability to design and implement an effective evaluation.

Program Evaluation Skills

Ability to do outreach, organizing and advocacy.

Outreach Skills

Ability to ensure efficient and quality services.

Service Delivery Skills

Ability to fully utilize technology to run efficient operations.

Technology Skills

Equipment, systems, and software, etc. to run efficient operations.

Technology

All Technical Resources

Technical Capacity

Organizational Culture Resources

Organizational Culture

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