CCAT Capacity Building Resources

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36 articles in this collection
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Management Capacity

Assessing Performance

Detailing clear roles and responsibilities and assessing staff performance against those roles and responsibilities.
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Conveying Staff Value

Providing positive feedback, rewards, and time for reflection.
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Managing Finances

Managing organizational finances, including staff compensation.
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Setting Role Expectations

Facilitating clear and realistic expectations among staff.
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Manager Communication

Opening channels of communication between managers and staff
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Managing Program Staff

Ensuring that program staff have the knowledge, skills, and cultural sensitivity to effectively deliver services.
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Problem Solving

Effectively, judiciously and consistently resolving human resource problems and interpersonal conflicts in an inclusive manner.
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Staff Development

Coaching, mentoring, training, and empowering staff to improve their skills and innovate.
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Volunteer Management

Recruiting, retaining, providing role clarity and direction, developing, valuing and rewarding volunteers.
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Resourcing Staff

Providing the technical resources, tools, systems, and skills people needed to carry out the work.
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All Management Resources

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