Decision-Making Tools

Using tools and resources to make decisions (i.e., outside technical assistance, in-house data, staff and client input, a strategic plan).

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Organizational Learning

Self-assessing, using assessment data/findings to conduct strategic planning, and following through on strategic plans.

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Programmatic Learning

Assessing the needs of clients and using program evaluation as a learning tool.

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Program Resource Adaptability

Easily adapting to changes in program resources, including funding and staff.

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Environmental Learning

Using collaboration and networking to learn about what’s going on in the community, and stay current with the field.

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Resource Sustainability

Maintaining financial stability in order to adapt to changing environments.

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All Adaptive Capacity Resources

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Board Leadership

Fiduciary oversight, accountability for progress toward the mission, and outreach to garner resources and connect people with the mission.

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Leader Vision

Organizational leaders formulate a clear vision and motivate others to pursue it.

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Internal Leadership

Leaders apply a mission-centered and inclusive approach to making decisions, and inspire and motivate others in support of the mission.

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Leadership Sustainability

Cultivating organizational leaders, planning for leader succession, and avoiding an over-reliance on one leader.

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Leader Influence

Organizational leaders can persuade their board, staff, and community leaders to take action.

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All Leadership Resources

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Assessing Performance

Detailing clear roles and responsibilities and assessing staff performance against those roles and responsibilities.

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Conveying Staff Value

Providing positive feedback, rewards, and time for reflection.

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Managing Finances

Managing organizational finances, including staff compensation.

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Setting Role Expectations

Facilitating clear and realistic expectations among staff.

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Manager Communication

Opening channels of communication between managers and staff

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Managing Program Staff

Ensuring that program staff have the knowledge, skills, and cultural sensitivity to effectively deliver services.

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Problem Solving

Effectively, judiciously and consistently resolving human resource problems and interpersonal conflicts in an inclusive manner.

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Staff Development

Coaching, mentoring, training, and empowering staff to improve their skills and innovate.

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Volunteer Management

Recruiting, retaining, providing role clarity and direction, developing, valuing and rewarding volunteers.

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Resourcing Staff

Providing the technical resources, tools, systems, and skills people needed to carry out the work.

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All Management Resources

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Fundraising Skills

Ability to develop resources for efficient operations, including management of donor relations.

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Facilities

The proper facilities (space, equipment, amenities, etc.) to run efficient operations.

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Facility Management Skills

Ability to operate an efficient facility.

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Marketing Skills

Ability to communicate effectively with internal and external stakeholders.

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Legal Skills

Ability to engage proper legal counsel

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Program Evaluation Skills

Ability to design and implement an effective evaluation.

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Outreach Skills

Ability to do outreach, organizing and advocacy.

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Service Delivery Skills

Ability to ensure efficient and quality services.

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Technology Skills

Ability to fully utilize technology to run efficient operations.

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Technology

Equipment, systems, and software, etc. to run efficient operations.

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All Technical Resources

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Organizational Culture Resources

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